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Service Policy
Services
Service Philosophy
We provide our customers with comprehensive pre-sales, in-sales, and after-sales services to maximally satisfy their needs.
SERVICE
About Warranty Claims
  • EDDIE PRECISION
    First, strictly adhere to the warranty terms for rock breakers and other attachment parts and the provisions in the user manual as set by Eddie.
  • EDDIE PRECISION
    When a customer needs to make a claim for product parts due to quality issues, the customer should provide photos and videos of the failure parts and describe the on-site fault conditions. Submit the repair request through the EDDIE WeChat official account under "Quality Service - Repair Center". EDDIE will verify the failure information and sort the problem out as soon as possible.
  • EDDIE PRECISION
    During the warranty claim process, any further damage to parts caused by improper operation of the rock breakers and other attachments are not covered under the claim policy.